First, we would like to extend our heartfelt thanks to you for ordering from us. Nothing makes us happier than a legion of happy - customers, and as such we promise to do our very best to deliver quality products and an impeccable customer experience. Saying that, here are some things you might want to know.

• You may cancel an order at any time prior to shipment.
• You may request a cancellation by contacting [email protected]
• As orders are typically shipped between 1-2 business days, we cannot guarantee that your order can be cancelled before it ships.
• When Ecotact receives the return, the credit card used during purchase will be refunded less the following per box fees of US$ 24.00

For Ecotact Recycle Box -

As orders are typically shipped between 1-2 business days, we cannot guarantee that your order can be cancelled before it ships.

Once an order has shipped, you can request a return/refund within 10 days after the order has reached the warehouse. We can assist you in insurance claims as well. In case of defects, please email us at [email protected]. Returned boxes must be shipped back using a pre-affixed shipping label via UPS in the original packaging at the cost of the customer.